aggiornamento GARANZIA EUROPEA assistenza prodotti non FOWA

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aggiornamento GARANZIA EUROPEA assistenza prodotti non FOWA

Messaggioda Mauro » mer gen 07, 2015 9:14 am

aggiorno chi ne sia interessato sulle ultime informazioni arrivate direttamente da Ricoh Imaging Europe sulla questione dei prodotti con garanzia europea e comunque su tutte le riparazioni in garanzia e non dei prodotti non provenienti dalla distribuzione FOWA
onde evitare indirizzi sparati a caso e istruzioni improbabili riporto integralmente email ricevuta dal responabile after sales service di Ricoh Imaging Europe


Da: Xxxxxxxxxx@eu.ricoh-imaging.com
Inviato: martedì 23 dicembre 2014 10:10
A: Mauro
Oggetto: RE: R: R: PRI-20141205-0052
Priorità: Alta

Hello Mauro,

Yes, these two service centres are authorised repair centres for Pentax camera models,

Germany:

Rüdiger Maerz GmbH
Süderstraße 75a (Eingang Haus 77)
20097 Hamburg
Deutschland

http://www.fotomaerz.de

Telefon +49 (0)40 - 731 40 77
Telefax +49 (0)40 - 732 68 38
E-Mail: infohamburg@fotomaerz.de


France:

PM2S
ZA Croix Bonnet
7, rue Georges MELIES
78390 BOIS D’ARCY
France

Tel : +33 (0)1.30.68.67.66
Fax : +33 (0)1.30.58.58.65
E-Mail: pentax@pm2s.fr

I would recommend that customers contact via email to either of the repair centres and they will be more than happy to help you.


Best wishes, Merry Christmas and A Prosperous New Year.

Xxxxx


ulteriori notizie sono attese a giorni
Ma poi, è proprio obbligatorio essere qualcuno?(Raffaello Mascetti)
c’entra come il culo e le quarant’ore
Siamo alle porte co' sassi.
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Re: aggiornamento GARANZIA EUROPEA assistenza prodotti non

Messaggioda ntx » ven feb 06, 2015 4:19 pm

Aggiornamento. Il responsabile after-sale di Ricoh Imaging Europe cosi' risponde dopo aver chiesto aggiornamenti sulla questione.

Da: Xxxxx.XXXXXXXX@eu.ricoh-imaging.com
Inviato: giovedì 5 febbraio 2015 17:21
A: Mauro
Oggetto: RE: R: R: PRI-20141205-0052

Hello Mauro,

I sent to LTR/FOWA Spa recently a reminder email but still have not received a reply. Thank you for the information about Nikon I was not aware of this but I will get back to you once I have some information.

Thanks, Xxxxx


"Mauro" <mauro@xxxxxxx.xx> wrote on 04/02/2015 14:48:19:

> De : "Mauro" <mauro@xxxxxxx.xx>
> A : <Xxxx.XXXXXXX@eu.ricoh-imaging.com>
> Date : 04/02/2015 14:48
> Objet : R: R: PRI-20141205-0052
>
> Dear Xxxxx,
> new year vacancies are finished since long time , do you had any
> news from LTR?
> Italy is still not possible any service on Pentax products not sold
> by FOWA spa, it is true for all Pentax products sold in Italy before
> april 2009 and all Pentax products sold in whole European Union (
> Italy included ) not sold from Fowa, it sound a little strange in
> time of free circulation of any goods and products through all UE
> I don’t know if you are informed but since few years ago also Nikon
> was in the same situation in Italy, LTR ( same group of FOWA and
> NITAL , importer of Nikon in Italy ) was refusing any service to all
> products Nikon not coming through Nital distributionship,
> After a lot of customer’s protests now LTR is servicing all Nikon
> products and accept to service European Nikon Warranty and also
> International Nikon Warranty, I don’t know why it happened and what
> discussion was between Nital and Nikon but the results is that
> Italian customer now have an after sale service as all other
> European customer.
> I apologize the long email , I hope it can be a little useful for you.
> With best regards
>
> Mauro Fxxxxxxx
> http://www.pentaxiani.it
ntx
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